Optimise your investment

Avoid surprises

Rapid expert assistance – minimise downtime, whatever the issue.

SecMaker helps you to optimise your investment. With a support agreement, you can feel confident that your security solution is always functioning as intended.

Choose the right level

You are free to choose the level on the basis of the needs of your business and your requirements for specialist skill. Whatever level you choose, our support agreements provide quick and comprehensive support that minimises risk, maximises accessibility, increases security and optimises your investment. You can wave goodbye to uncertainty and unpleasant surprises, and rest assured that your solution will run as smoothly as possible throughout the licence period. Contact us if you are unsure of which level suits you best.

We want you, as a customer, to enjoy the full potential of the solution you have chosen at all times. No matter whether the issue has to do with complex technological challenges, large or small changes, or simply quick responses when you’re stuck, our support team is always there for you. SecMaker support agreements provide a bespoke service to match your specific needs. They optimise the effect and maximise the return on your investment.

Three levels of support agreement

Whatever you choose, a support agreement from SecMaker fulfils the technical, financial and security-related requirements that apply to the administration of a mission-critical security solution.

In order to provide your organisation with the right assistance, Net iD Support is available in three SLA levels: Silver, Gold and Platinum. You are free to choose the level that best suits your organisation.