Ease of mind that your smart card solution will always work just as it should


To ensure that you always get the support and assistance you need for your security solution, SecMaker offers three levels of support agreements for our partners:

  • Silver – covers the organization’s basic needs via online and email support
  • Gold – enhanced access to qualified support staff during office hours
  • Platinum – the highest level of access to support staff, issue prioritization and the possibility of extended support hours

Already have support agreement? Register your ticket here


Order support

Want to sign a support agreement? Download our order form and send it to order@secmaker.com.

Download order form


For the latest list of errorcodes for Net iD Enterprise click here

Contact us for more information about Net iD support agreements